Privacy Policy
Last updated: 5 December 2025
Data controller
ActualityOne
Registered address: 272 Bath Street, Glasgow, G42 4JR (Registered Address)
Email: enquiries@actuality.one
This Privacy Policy explains how ActualityOne (“we”, “us”, “our") collects, uses, shares and protects personal data when you visit our website and interact with our services. It summarises the information you can expect us to collect and how we handle it.
1. Information we collect
- Contact information: name, email address, phone number, and any details you provide when you contact us or submit a form.
- Technical data: IP address, browser and device information, pages visited and timestamps (collected via server logs and analytics).
- Cookies and similar technologies: small files stored on your device to enable the site and measure usage. See the Cookies section below.
2. How we use your information
- To respond to enquiries and provide the services you request.
- To improve and personalise our website and communications.
- For security, fraud prevention and to ensure our content is delivered correctly.
3. Legal basis for processing
Where applicable, we process personal data on the basis of your consent, to perform a contract with you, to comply with legal obligations, or for our legitimate interests (for example, to improve our website and protect our business).
4. Cookies and analytics
We use cookies and third-party analytics (for example HubSpot) to understand how the site is used and to improve our services. These tools may collect technical identifiers (IP address, device and browser information) and usage data. Below is a short overview of common cookies you may see when visiting this site.
| Cookie name | Provider | Purpose | Type | Typical retention |
|---|---|---|---|---|
| hubspotutk, __hstc, __hssc, __hssrc | HubSpot (third-party) | Identify visitors, sessions and enable analytics and marketing features. | Analytics / marketing | Varies (HubSpot-managed; see HubSpot docs) |
| session cookies | ActualityOne (first-party) | Support UI behaviour and session state (e.g. carousel, navigation). | Essential / functional | Session (short-lived) |
How to opt out / control cookies: You can block or remove cookies using your browser settings — see your browser help for instructions. For marketing/analytics cookies set by HubSpot you can also contact us at enquiries@actuality.one to request deletion of your HubSpot contact record or to opt out of marketing communications. Marketing emails always include an unsubscribe link.
HubSpot
We use HubSpot (HubSpot, Inc.) for form handling, marketing automation and analytics. When you submit a form on this site your contact details and any message content are stored in our HubSpot account. HubSpot also sets the cookies listed above to provide analytics and marketing features. HubSpot acts as a data processor for these activities. Our use of HubSpot is governed by HubSpot’s Privacy Policy and Data Processing Addendum (DPA). If you want to review or delete the data HubSpot holds about you, contact us at enquiries@actuality.one and we will assist you.
5. Sharing and third parties
We may share data with trusted third-party providers who perform services on our behalf (analytics, hosting, marketing platforms). We do not sell personal data. Third parties may have their own privacy policies; please review them before providing personal data.
6. Data retention
We retain personal data only as long as necessary for the purposes described above or to comply with legal obligations. Contact data submitted via forms will typically be retained for up to 2 years after the last contact unless you request deletion earlier. If you require a different retention period, contact us at enquiries@actuality.one.
7. Your rights (Data Subject Access Requests)
Depending on your jurisdiction (for example under the UK GDPR or GDPR), you may have rights to access, correct, delete or restrict the processing of your personal data, and the right to object to certain processing or request portability. To exercise any right, contact us at enquiries@actuality.one. We aim to respond to requests within 30 days. If you are not satisfied with our response you may lodge a complaint with your local supervisory authority (for UK residents: the Information Commissioner’s Office (ICO) — https://ico.org.uk/).
8. Security & processors
We use reasonable technical and organisational measures to protect personal data. We engage third-party processors (such as HubSpot) under written contracts that require them to keep data secure and only process it according to our instructions. For HubSpot’s DPA and security information see https://legal.hubspot.com/dpa. If you believe your data has been compromised please contact us immediately at enquiries@actuality.one.
9. International transfers
Data may be transferred to and stored in countries outside your own. Where transfers occur, we will take reasonable steps to ensure an adequate level of protection (for example standard contractual clauses or reliance on HubSpot’s transfer mechanisms where applicable).
10. Changes to this policy
We may update this policy from time to time. The date at the top of this document will reflect the most recent version. Significant changes will be communicated via the website where practical.
Contact
If you have questions about this policy or our data practices, contact us at enquiries@actuality.one.